1. Information We Collect

a. Personal Information – Name, email, phone, business name, job role, via contact forms and service inquiries.
b. Payments – Collected securely via third-party processors; we do not store full card details.
c. Automated Data – IP address, browser type, device info, referral URL, session duration—collected via cookies or similar trackers.
d. Optional Marketing Data – When you opt in, we may collect preferences for email newsletters and marketing communications.

2. How We Use Your Data

• Deliver and improve our services

• Respond to inquiries and process requests

• Send invoices and process payments

• Personalize your experience on our site

• Analyze website activity and traffic patterns via cookies/analytics

• Send marketing info only if you’ve opted in

3. Legal Basis & Compliance

• Privacy by Design: We embed privacy across all systems and follow best practice principles—minimizing data access, limiting retention, and ensuring transparency.

• CalOPPA Compliance: We provide a clear link and conspicuously state our policy—including an “Effective Date” and “Last Updated” date.

• Applicable Laws: We generally comply with U.S. laws and California’s CCPA, and are mindful of GDPR where applicable.

4. Cookies & Tracking

We use cookies (necessary, performance, functional, marketing). You can adjust settings via your browser.
For email, we use opted-in double-confirmation and provide unsubscribe links.

5. Third-Party Services & Links

We use third-party vendors (analytics, payment processors) who are bound by confidentiality agreements. External links point to other websites, with separate privacy policies—they are outside our control.

6. Data Retention & Security

• We retain personal data only as long as needed for legitimate business or legal reasons.

• Data is encrypted in transit and at rest; we limit internal access and use firewalls and regular security monitoring.

• In case of a data breach, we will notify affected individuals and authorities promptly, in line with best practices and legal requirements.

7. Children’s Privacy

Our site and services are not intended for persons under 16. We do not knowingly collect data from minors.

8. Your Rights & Choices

You may:

• Access your data

• Update or correct inaccuracies

• Request deletion (subject to retention obligations)

• Opt out of marketing

• Restrict or consent to tracking

To exercise these rights, email us at contact (at) willowcreativestudios.com.

9. Sale or Sharing of Personal Data

We do not sell personal data. Third-party providers are only granted access to support our services.

10. Changes to This Policy

We will post updates here and revise the “Last Updated” date. Your continued use means you accept the new terms.

11. Contact Information

Willow Creative Studios
Email: contact (at) willowcreativestudios.com